What makes good sales and customer service people today?

Evidence from top-performing salespeople across the globe has shown that the modern salesperson is characterised by: 

1. Modesty and humility – you are no longer the focal point; instead, you position your team that will help you win an account at the centre.

2. Conscientiousness – you take command of the sales process so that you control your destiny.

3. Results-focused – you develop customer-driven strategies that align your products to their needs, instead of talking about the functionalities of your products.

4. Curiosity – you ask your customers challenging questions to close information gaps and gain interesting insights for win-win solutions.

5. Professional Relationships – you keep the right distance with your customers to ensure they follow your recommendations and advice and they don’t take advantage of a friendly relationship.

6. Positive mindset – you are able to handle emotional disappointments, learn from failures and be open to change and the challenges that go with it.

7. Aggressiveness – you are action-oriented and feel comfortable fighting for your cause.